Charter ordered more than $7 billion in damages to be paid after technician murdered an elderly client

Image of the article titled The Charter Ordered to Pay Over $7 Billion in Compensation After Technician Killed an Elderly Customer

Communication is not exactly known for superiority Customer service. Beleaguered customers are desperately accepting full-day service-time windows, endless support line phone roundabouts, and increasingly offensive hidden fees as uncomfortable realities needed to extract basic necessities from frontier monopolistic firms. But hey, at least working with these companies won’t do that Literally I kill you.

Damn, I think you know where this is headed.

On Tuesday, Connecticut Charter Communications’ telecommunications giant was found responsible for more than $7 billion in damages after a Texas court ruled that she was responsible for the theft of one of its technicians and the murder of an elderly client.

The horrific murder reportedly occurred in 2019 and involved an 83-year-old woman named Betty Thomas. Roy Holden Jr., a certified technician, reportedly provided services to the woman after she called to report issues with her TV package. The technician reportedly returned the next day in an official Spectrum van wearing his company uniform, stole credit cards from the woman’s wallet, and began killing her. A member of her family reportedly found Thomas dead in her living room. Meanwhile, Holden was eventually captured and Rule to life imprisonment in April 2021.

But the case did not end with Holden. Thomas family lawsuit The negligence charter dates back to 2020. During the ensuing trial, the record NotesIt was revealed that Holden had a history of credit card thefts from elderly Spectrum customers and had previously complained to employers about enduring economic hardship after the divorce. To make matters worse, it was reported that Thomas’ family was paid $58 for the service that ultimately led to the brutal murder of Betty Thomas.

The jurors ultimately agreed that Charter’s actions or lack of action were the “direct cause” of Thomas’ death, and found the company to be 90% responsible for Thomas’ death. That ruling, combined with evidence that Charter had reportedly refused to correct neglected safety practices for years, ultimately led to the $7.37 billion combined ruling.

“This was a shocking breach of faith by a company that sends workers into millions of homes each year,” Chris Hamilton, one of the trial attorneys representing the Thomas family said in a statement. “The jury in this case was thoughtful and attentive to the evidence. This judgment fairly reflects the comprehensive evidence as to the nature of the harm caused by Charter Spectrum’s gross negligence and reckless misconduct.”

In a statement sent to Gizmodo, Charter disagreed with the court’s ruling and argued that the majority of the blame should lie with Holden individually. The spokesperson claimed that the events were “unexpected” and that the plaintiff’s allegations of wrongdoing were “categorically false”.

“We are committed to the safety of all of our customers and have taken the necessary steps, including conducting a comprehensive pre-employment criminal background check – which has not shown any arrests, convictions, or other criminal conduct,” the spokesperson said. Holden also did nothing in Mr Holden’s post-appointment performance to indicate he was capable of the offense he committed, including over 1,000 completed service calls with no customer complaints about his conduct.

A company spokesman said Charter planned to appeal both rulings.

“Our thoughts are with Mrs. Thomas’ family in the wake of this tragic and senseless crime,” the spokesperson said. “Responsibility for this terrible act rests solely with Mr. Holden, who was not on duty, and we are grateful to have him in prison for life. While we respect the jury and the justice system, we strongly disagree with the verdict and will appeal.”

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